Help & FAQs

Shopping Information

What size/colour should I buy?

Please see the size & colour guide. It is our strong suggestion to use the largest measurement and order your size based off that measurement as these gowns do not stretch and have limited room to let them out if the gown is too small.

What Shipping Methods Are Available?

We exclusively use Toll IPEC to courier packages directly from the factory to your door.

How Long Will It Take To Get My Package?

Once your order is placed, all styles typically take up to sixty (60) days to make. When your order leaves the factory, your order will be updated with tracking details. Couriering is via Toll IPEC and traditionally takes 4-7 business days for metro and up to 10+ days outside metro.

Do You Ship Internationally?

Yes, to select countries including (but not limited to) New Zealand, USA, China, Japan, United Kingdom & Singapore. For other countries, please contact us directly.

Payment Information

What Payment Methods Are Accepted?

We currently use PayPal to process all major credit cards (Visa, MasterCard etc.) and also support Afterpay for purchases up to $1,000 AUD.

Is Buying On-Line Safe?

Of course! We are a fully registered Australian company (ABN: 86 619 973 812) and all purchases made through PayPal include Buyer Protection for peace of mind.

Orders and Returns

Can I return an order?

If you have changed your mind or ordered the wrong size or colour you are able to return your gown with a 50% restocking fee as all styles are made to order. Gowns must be returned within seven (7) days from delivery to the address provided with your goods. Pitman is not responsible for the return payment of shipping and the original shipping price will be deducted from the refund amount. Refunds will be made within 7-14 business days upon receiving your returned order.

How Do I Track My Order?

Simply go to the Track Your Order page. You can also login to “my account” at the top right of each page for more detailed information.

Where can I find the return form?

You can view & download the returns form here. (PDF – 2mb)

Contact Us

Via Email

You’re welcome to email us anytime at [email protected] for any questions regarding styles & orders.

Livechat

Noticed the chat icon in the bottom right hand corner of your screen? Our team is online and available to answer your questions 9am-5pm (GMT+10) weekdays.